At Raw PT Gym Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you interact with us, either through our website or in person at the gym. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Raw PT Gym Ltd is a company registered in England and Wales under company number 13806158. Our registered office is located at Unit 2, Tower House, Hoddesdon, EN11 8UR. If you have any questions about this Privacy Policy, please contact us at info@rawgymuk.com.

2. Information We Collect

We may collect and process the following information about you:

• Personal Details: Name, date of birth, contact details (email, phone number, postal address).
• Health Information: Details regarding your health, fitness levels, and any medical conditions (as part of our Health Declaration form).
• Payment Information: Bank details for membership payments, direct debits, and other financial transactions.
• Access Information: QR codes or access numbers used to enter the gym and your visit history.
• Communication: Any correspondence you send to us, including feedback, queries, and complaints.
• CCTV Footage: As part of our security measures, our premises are monitored by 24-hour CCTV. Your image may be recorded when you visit the gym.

3. How We Use Your Information

We use the personal data we collect for the following purposes:

• Membership Management: To process your membership, manage payments, and provide gym access.
• Communication: To notify you of important changes to your membership, gym operations, or services.
• Customer Support: To respond to your inquiries, complaints, and feedback.
• Health & Safety: To ensure your health and safety during gym use, including understanding your fitness levels and any medical conditions.
• Security: To monitor the safety of the gym premises through CCTV.
• Marketing: To send you relevant promotional offers, newsletters, and updates, provided you have opted-in to receive such communications.

4. Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information with:

• Service Providers: Such as Harlands Services Ltd, for managing Direct Debit payments.
• Legal Authorities: If required by law or to protect our rights and ensure the safety of our staff, members, and facilities.
• Collection Agencies: In the event of unpaid debts beyond 30 days, your details may be passed to a third-party collection agency.

5. How We Store Your Information

We take your privacy seriously and employ appropriate security measures to protect your personal information. We store your information securely and limit access to those employees, agents, and contractors who need it to perform their duties.

All personal information is stored on secure servers, and any payment information is processed through secure third-party systems in accordance with industry standards.

6. Retention of Data

We will retain your personal information for as long as you are a member of Raw PT Gym or for as long as is necessary to fulfil the purposes outlined in this Privacy Policy. When your membership is terminated, we will securely delete your information, except where retention is required by law or for legitimate business purposes (such as handling any ongoing disputes or payment issues).

7. Your Rights

You have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.
• Correction: You can ask us to correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal data, provided that this does not interfere with our legal obligations.
• Restriction: You can request that we restrict the processing of your personal data.
• Data Portability: You can request a copy of the personal data you provided to us in a structured, commonly used, and machine-readable format.
• Objection: You have the right to object to the processing of your personal data for marketing purposes.
• Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at info@rawgymuk.com.

8. CCTV and Your Privacy

We use CCTV for security purposes within the gym. This footage may be reviewed for safety, security, or other legitimate business purposes. CCTV recordings are stored securely and only accessed by authorised personnel.

9. Marketing Communications

If you have opted to receive marketing communications from us, we may send you updates about our services, promotions, or events. You can opt-out of receiving marketing communications at any time by using the “unsubscribe” link in our emails or contacting us directly at info@rawgymuk.com.

10. Third-Party Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of other websites, and this Privacy Policy does not apply to any third-party sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If any material changes are made, we will notify you either through email or via our website. It is your responsibility to review this policy regularly to stay informed of any updates.

12. How to Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Raw PT Gym Ltd
Unit 2, Tower House, Hoddesdon, EN11 8UR
Email: info@rawgymuk.com
Website: www.rawgymuk.com

By continuing to use our services, you agree to the terms of this Privacy Policy.